Smart Start Frequently Asked Questions

How long is the day?

The Smart Start program runs from 9 a.m. – 3:15 p.m., with optional tours offered at 3:15 p.m.

The day follows a specific schedule and provides students with the opportunity to get their Student ID Card, learn about student services, finance, residence/off-campus living, meal plans, etc., and to have their class schedule reviewed to ensure they are meeting program requirements.

Can I just “drop in” later in the day?

If you arrive late and/or leave early, you will be missing much of the scheduled programming. The day follows a specific schedule and provides students with the opportunity to get their Student ID Card, learn about student services, finance, residence/off-campus living, meal plans, etc., and to have their class schedule reviewed to ensure they are meeting program requirements.

Should I attend a Smart Start date specific to my program of study?

Most programs do have program-specific days in which Academic Advisers will be present to answer questions. Students are still welcome to register for another day if they are unavailable for their program specific day however, program-specific Academic Advisers may not be available on these other dates.

I am not able to attend any of the Smart Start dates listed for my program, what should I do?

You can see all available Smart Start dates by clicking the button below the calendar: “click here to view all available Smart Start dates”. Please note, if you choose to select a date not listed for your program, your program-specific Academic Adviser may not be available.

I am not able to attend any of the listed Smart Start dates listed on the calendar, what should I do?

We encourage all students to attend Smart Start to get a full summer academic orientation program experience. However, if none of the program dates work for you, a Smart Start Drop-In Centre will be running on non-program days (Monday – Friday) throughout August. Students who cannot attend Smart Start can visit the Drop-In Centre (located in the ITS Computer Commons) to receive personalized assistance with their class schedule, navigating campus, and getting their Student ID Card. Please note, the Drop-In Centre cannot cover all content in the regularly-scheduled Smart Start program.

How do I change my Smart Start date?

If you need to change your Smart Start date, simply email smartstart@brocku.ca with your full name, student number and your new preferred date.

How much does Smart Start cost?

The cost of the Smart Start program is $40 for incoming students. You are welcome to bring guests at a cost of $15 per person.

What is included in the fee?

The Smart Start fee covers print materials, programming costs, and lunch. Parking in Lot D is complimentary for Smart Start attendees.

How can I pay for Smart Start?

You can pay online at the time of registration or after registration using the link in your confirmation email. Accepted payments include Visa and Mastercard.

You can pay in person on your Smart Start date at Registration. Accepted payments include cash, cheque (made out to Brock University), debit, Visa, and Mastercard.

Can parents and guests attend Smart Start?

Absolutely! Many students attend Smart Start with their family and friends, and programming is designed to give these guests helpful information as well. The cost per guest is $15, which includes print materials, programming, and lunch.

Can I attend Smart Start on my own?

Sure! Students will have ample opportunity to meet other incoming students attending Smart Start.

I’ve already registered for Smart Start, but want to add a guest/guests. What do I do?

You can simply add a guest on your Smart Start date at Registration. If you have not paid, $15 will be added to the cost (per guest); if you have prepaid, you will just pay $15 at Registration (per guest).

I’ve registered for Smart Start but have not received a confirmation email. What should I do?

If you don’t see a confirmation email in your Inbox, be sure to check your trash/junk folders, just in case.

Still don’t see the email? Contact smartstart@brocku.ca with your full name and the email address and we will resend your Smart Start confirmation.

Where do I park?

Parking in Lot D is complimentary for Smart Start attendees. Please follow the directions on your confirmation email and look for our Smart Start Team Assistants in red polos for assistance.

What should I bring with me to Smart Start?

  • A piece of government-issued photo ID (such as a driver’s license, health card, passport, etc.) is required to get your Brock Student ID Card.
  • Comfortable clothing and footwear are recommended for the campus tour portion of the day. And don’t forget to dress for the weather (umbrella and raincoats may be required).
  • A copy of your class schedule (both the Fall and Winter terms) will expedite the Course Registration Review portion of the day.

How do I prepare for Smart Start?

  • Check your email regularly!

Your Smart Start confirmation and parking pass will be sent to the email used to register.

Residence assignments/waitlist information and course registration information will be sent to your Brock student email. Check this email frequently, as it is now the primary point of contact between you and the University as a Brock student.

  • Ensure that your password for your my.brocku.ca portal is up-to-date and memorized for course registration portion of the day.
  • We ask that all students create a full timetable prior to attending Smart Start; any required changes can be made during the Course Registration Review portion of the day; however, as the summer progresses, classes will fill, so students should not wait until Smart Start to register fully.

See discover.brocku.ca/registration for a how-to video on registering for courses.

Can I stay overnight?

Students looking for an overnight option can also attend LEAP, and by participating in more than one Summer Orientation Program, will save 10% off the cost of all programs. For more information about LEAP visits brocku.ca/start. If you are looking for overnight accommodations, you can book a space in Residence through Conference Services or stay at one of the many hotels in the Niagara region.

Is Smart Start mandatory?

While Smart Start is not required for incoming students, it is highly encouraged! The programming is designed to provide students with the opportunity to get their ID card, learn about student services, finance, residence/off-campus living, meal plans, etc., and to have their class schedule reviewed to ensure they are meeting program requirements.